You don’t need to rely on a third party company to evaluate your reviews. You know the demands of your business; so don’t rely on remote reviewers.
If a situation arises, you will know how the situation needs to be addressed much sooner and by handling it quicker you defuse a potentially volatile situation before the person feels the need to broadcast negative feelings into the social media world.
Our program gives you the ability to form a closer bond with your customer, which increases customer loyalty.
Social = “stay in touch”
- Special announcements
- Any special sales or service incentive
- Remind owners of service needed not done when they were in
- Remind lease vehicles of service dates
- Let buyers know when the vehicle they were interested in becomes available
Local = sales “let us know”
- Stay in touch with consumers during and after the sale
- For the owner who has just purchased encourage positive postings that will be uploaded to Facebook, Twitter, etc.
- Missed sales opportunity? Let us know what the break point was
- Understand the problem and fix it where possible and salvage the opportunity
- Positive refresher course in sales presentation
Mobile = service “rate us now”
- Positive postings will be uploaded
- Problem situations allow you an opportunity to rectify when ever possible
- Negative postings go to you directly and gives you insight on when a possible re-direction of business practice is needed.